Apex Service Partners

About Us:

At Papalia Home Services, we're committed to delivering top-tier plumbing, heating, cooling, and electrical services to our community. As a locally owned and operated business with deep roots in Massachusetts, we’ve built a reputation for professionalism, expertise, and customer-first service. Our team is the heart of everything we do, and we’re proud to offer a workplace that supports career growth and a strong sense of community.

Why You’ll Love Working With Us:

• Competitive pay and comprehensive benefits

• A supportive, family-like team environment

• Opportunities for professional growth and promotion

• Be part of a respected local company with decades of trusted service

• Fast-paced, rewarding work with purpose

The Opportunity:
We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.

What You’ll Do:

• Schedule and dispatch technicians for residential service calls and installations

• Prioritize jobs based on urgency, technician availability, and geographic location

• Communicate clearly with customers regarding appointment confirmations, updates, and expectations

• Coordinate emergency responses and resource allocation

• Track technician progress and adjust scheduling in real-time as needed

• Maintain detailed records of service calls and field activities

What We’re Looking For:

• Prior experience in dispatching, scheduling, or a related administrative role

• Strong communication and customer service skills

• Ability to multitask and remain calm in a fast-paced environment

• Familiarity with dispatching software; ServiceTitan experience is a big plus

• Detail-oriented and adept at managing logistics and timelines

• A team player who thrives in a collaborative setting

Work Schedule:

• Monday through Friday (full-time)

• On-Call

Benefits Include:

• Company-paid medical, dental, and vision coverage

• 401(k) with company match

• Company-paid life and long-term disability insurance

• Optional short-term disability and additional life insurance

• Paid time off and holidays

• Career development and advancement opportunities

Compensation:

• $22-30 per hour 

Ready to make an impact with Papalia Home Services?
Apply today and join a team that takes pride in providing exceptional service to homeowners throughout the region!

Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.